System Update: Logistic Precision, Help Desk

System Update: Logistic Precision, Help Desk

Dear SuperLife Warriors

We are pleased to annouce a major update on our logistics. In case you haven’t noticed, we include all the major states / provinces / regions in most countries which have agencies now i.e. Kenya, Cameroon, Cote d’Ivoire, Indonesia, Tanzania, Uganda, UAE and Zimbabwe. This is one step towards our commitment to deliver “door to door delivery” to our members. Time to time, we appreciate feedback from fellow members to improve on our system.

We realize that many Malaysian members failed to provide accurate addresses and mobile number, which result in failure to deliver products. This has caused major frustrations with our delivery partner – Airpak. We urge members to fill your addresses precisely. This ensures timely delivery of product and coincides with SuperLife’s mission to reduce carbon footprint in our business.

Last but not least, we are excited to launch a new feature in SuperLife -Help Desk which aspires to improve quality of communication between members and management on several common problems faced by members. If members face problems like accounts issues, you could resolve it simply by going to this link and drop us an email using the form. We promise we will do our best to reply within 48 hours! In case you notice, there is a live chat plugin too! During Malaysian working hours (11am – 7pm, GMT +8), we will try our best to respond as fast as we can!

We are working rigorously on our product video right now. Stay tuned for more updates from SuperLife!

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