- Code of Conduct
- BSM Policy
- Exporting/Importing Product
- Principles & Etiquette of Using Social Media
- Price Undercutting and Cross Group Supply
- Intellectual Property Rights
Code of Conduct
Section 1 – Introduction
The Code of Conduct (“Code” or “CoC”) define and establish:
(1) Certain principles to be followed in the development and maintenance of SuperLife Business.
(2) The rights, duties, and responsibilities of each Member.
The terms and conditions of this relationship are set forth in:
(1) The SuperLife Membership Contract.
(2) Other official SuperLife literature, publication, notification or communications.
While the Code primarily define relationships between SuperLife and Members, it also concerns relationships among Members. Its objectives are,
• To ensure an equal opportunity for Members through ethical and responsible business conduct.
• To protect and build a conducive environment for a long-term and profitable SuperLife business.
• To promote unity and harmony among Members.
• To preserve the benefits of the SuperLife Sales & Marketing Plan equitably for all Members
From time to time, the contents of these documents will be changed. SuperLife will notify the Member leadership of such changes. Upon final notification by SuperLife with respect to those changes presented to the Member leadership, such changes will be communicated to all Members in a timely manner in the SuperLife Website www.superlifeworld.com and other official SuperLife communications and literature, and shall become effective upon publication. In order to preserve the goals and purposes of the SuperLife Sales and Marketing Plan, SuperLife reserves to itself the sole right to adopt, amend, modify, supplement, or rescind any or all of these Code, as necessary.
Section 2 – Definitions
SuperLife: “SuperLife” shall mean SuperLife World Sdn. Bhd.
SuperLife Business: A business, as identified by the SuperLife Member Username and the SuperLife Business Activity related with SuperLife products and services.
SuperLife Business Policies: Code and policies set forth in official SuperLife literature, including the Code of Conduct and various other policies that may be maintained by SuperLife from time to time which are incorporated by reference into the official website of SuperLife www.superlifeworld.com.
SuperLife Business Opportunity: The products, marketing, support and compensation system offered by SuperLife.
SuperLife Produced Business Support Materials (“SuperLife BSM”): BSM produced by, or on behalf of SuperLife.
SuperLife Products: All goods and services, including literature and other support or auxiliary materials, made available by the SuperLife to Members.
SuperLife Sales and Marketing Plan (“Plan”): The system used to calculate the Bonus compensation and recognition for Member based on product sales as described in the SuperLife Business Plan and other official SuperLife literature.
Bonus: The monetary rewards that SuperLife pays to Members in accordance with the SuperLife Sales and Marketing Plan.
Business Support Materials (“BSM”): The definition for BSM is intended to be interpreted broadly and includes, by way of example, the following; printed materials, audio-video and multimedia productions, internet-based products and services, non-SuperLife recognition and award systems, meetings and other events, and other materials or equipment used to provide information or support the sale of SuperLife products and services, as well as coupons, vouchers, tickets or standing order/subscriptions programs relating to any of the previously mentioned. When the term BSM is used without the preface “SuperLife Produced”, it refers to non-SuperLife produced BSM only.
Membership Contract: Refers to the Membership Registration along with the incorporated documents that form the terms of the contractual agreement between Member and SuperLife.
Member in Good Standing: For the purposes of interpreting and enforcing the Code of Conduct only, the term “good standing” shall refer to a Member who is currently authorized by SuperLife to hold himself out as an Member and whose conduct complies with the letter and spirit of the Code of Conduct and SuperLife Business Policies for each market in which a Member has a presence; is not engaged in conduct that negatively affects the reputation of SuperLife, SuperLife’s affiliates, and its Member; is not engaged in conduct that supports or defends the activity of other Member which jeopardizes the ongoing nature of an SuperLife affiliate or otherwise is inconsistent with the other criteria set forth herein; is not engaged in conduct that does not comply with all applicable laws and regulations in each country and whose conduct does not demonstrate cultural sensitivity given market conditions.
Membership: A Membership is another way to describe an SuperLife business, which is identified by an SuperLife Username.
Leg: A Member and all downline Members from that individual.
Sponsor Genealogy and Placement Genealogy: The structural organization of Members established by the contractual relationship that each Member has with SuperLife.
Sponsor Genealogy and Placement Genealogy Information: includes all information that discloses or relates to all or part of the structural arrangement of Members within the Sponsor Genealogy and Placement Genealogy, including but not limited to Member numbers and other Member business identification data, Member personal contact information, Member business performance information, and all information generated or derived there from, in its present or future forms.
Platinum: An Member who has achieved a certain level of business activity as specified by the SuperLife Sales and Marketing Plan.
Prospect: A potential Member or customer.
Code of Conduct (“Code” or “CoC”): Define and establish: (1) certain principles to be followed in the development and maintenance of an SuperLife Business; and (2) the rights, duties, and responsibilities of each Member.
Sponsor: There can be one of three relationships:
Personal Sponsor: A Member who introduces and sponsors a Prospect into the SuperLife Business Opportunity;
International Sponsor: A Member who introduces a prospect from another country to the SuperLife Business Opportunity and he/she becomes the (“International Sponsor”) when this prospect signs up and is being foster sponsored by another Member in that market.
Foster Sponsor: A Member of SuperLife in the affiliate who is designated to provide training and support to an Internationally Sponsored Member.
Section 3 – Becoming a Member
3.1 New Membership Registration: To become a duly authorized Member capable of merchandising SuperLife’s products and services and sponsoring other Member, an applicant must complete SuperLife Membership Registration, pass SuperLife ID verification and agree with the Terms and Conditions and Code of Conduct of SuperLife. The completed Membership Registration must be sent to SuperLife immediately through the backoffice, and accepted by SuperLife as authorized in accordance with the provisions of Code 3.3.
3.2 Requirements: Without limiting SuperLife’s rights, the following are requirements for becoming a Member or maintaining a Membership:
3.2.1 An Member must be at least 18 years of age.
3.2.2 Must not be the spouse of a currently authorized SuperLife Member
3.2.3 Must not have been terminated for breach of contract under a previous Membership or Membership with another SuperLife affiliate; and
3.2.4 Must comply with Section 6.4 of these Code of Conduct if the applicant previously operated under a Membership that was terminated or expired (and has not been maintained).
3.2.5 Must not be an employee of a direct-selling company at the time of the initial application or during the term of his or her authorization as a Member.
3.2.6 Must be a citizen or resident duly authorized by the relevant authority to conduct business in any country recognized by United Nations.
3.2.7 Must not be a person serving an imprisonment sentence or otherwise confined to any correctional institution or have a previous conviction record for an offence relating to production (and/or) trading of counterfeit goods, false advertisement, illegal conduct of business, tax evasion (or) deception of customers, or an offence relating to deceptive appropriation of assets, abuse of trust to appropriate assets (or) unlawful possession of assets.
3.3 Acceptance or Rejection of Membership Registration or Maintenance: SuperLife reserves the right to accept or reject any Membership Registration. Likewise, SuperLife reserves the right to refuse any Maintenancerequest and can revoke the Membership if a Member’s activities have not been in accordance with the Code of Conduct or if the Member is not in Good Standing or has not complied with the requirements of Code 3.2.
3.4 Members Operated through a Legal Entity: A party to a Membership Contract may apply to SuperLife to operate the Membership through a legal entity, provided it complies with certain requirements and conditions, including that where legally feasible the entity’s sole purpose is the operation of the SuperLife Business Opportunity. Contact SuperLife for current information. The person signing the Membership Contract on behalf of a legal entity must be an authorized representative of that legal entity and must personally meet the qualifications set forth in Code 3.2 above. A legal entity may be required to submit, in addition to other documents, proof of existence and qualification to conduct the activities anticipated in the Membership Contract, proof of compliance with applicable registration requirements, a document (such as an Authorization for Legal Entity Form) containing various information about and agreements of both the legal entity and the founders and management of the legal entity, or such other similar information and documentation as SuperLife may request.
3.5 Date of Authorization: The date of authorization as an SuperLife Member is when the Member Registration process has been completed in SuperLife Backoffice.
3.6 Prohibited Sponsoring Practices: A sponsor shall not impose on a Prospect, nor any Member, as a condition to receiving from the Sponsor assistance in the development of such person’s Membership, such as:
3.6.1 Purchase any specified number of products or services.
3.6.2 Maintain a specified minimum inventory.
3.6.3 Purchase any non-SuperLife produced “starter,” “decision,” or other “pack” or “kit”.
3.6.4 Purchase literature, audio-visual aids, or other materials.
3.6.5 Purchase tickets for and/or attend or participate in rallies, seminars, or other meetings.
3.7 Term and Expiration: Unless the term is maintained in accordance with Code 3.8 of the Code of Conduct and the SuperLife Business Policies, a Membership expires or may be terminated in accordance with its terms. As specified in the Membership Contract, unless earlier terminated by a Member or SuperLife, the Membership shall expire on the respective SuperLife Membership Packages (3 Months for Starter, 4 Months for Star, 5 Months for Supreme and 6 Months for Super).
3.8 Maintenance: A Membership may be maintained at the discretion of SuperLife provided the Member is not in violation or breach of SuperLife’s Code and Policies and terms of Membership Contract in any market. To be eligible for extension, a Member must perform a monthly maintenance purchase at their Backoffice at the Gift Mall.
If accepted by SuperLife, any extension of the term of Membership Contract and SuperLife’s Code and Policies shall be effective from the date of extension and concluding one month thereafter. The terms of such extension shall be the terms and conditions of the Membership Contract in effect at the time of extension. Without limiting SuperLife’s discretion to deny extension of a Membership, the following automatically disqualify a Member from extension of his/her Membership.
3.8.1 The Member was operating in a manner that was contrary to the reputation and interests of SuperLife; or
3.8.2 The Member did not comply with or is in breach of the Membership Contract within the months preceding the period for which extension is sought; or
3.8.3 Failure to meet the requirements outlined in Code 3.3 of these Code of Conduct.
3.9 Termination: A Member may terminate the Membership at any time by providing SuperLife with written notice of termination at SuperLife’s address. SuperLife may terminate the Membership at any time by providing the Member with written notice of termination at his/her specific address if he/she fails to comply with the SuperLife Business Policies, including the SuperLife Code of Conduct, the SuperLife Sales & Marketing Plan and other policies maintained by SuperLife and which have been incorporated into the Membership Contract.
3.10 Conspiracy; Inducement to Breach: An Member shall not conspire with any other person to breach or induce a breach of any Code of Conduct or the SuperLife Business Policies or to induce or attempt to induce another Member to breach any of the Code of Conduct or the SuperLife Business Policies. Any such activity shall constitute a breach of the Code of Conduct or the SuperLife Business Policies.
3.11 Exceeding Scope of Authorization: A Member shall not exceed the scope of authorizations granted pursuant to the Membership Contract. Any such activity shall constitute a breach of the Membership Contract.
3.12 Representations and Warranties: A Member shall not make any false representation or statement to SuperLife, nor induce SuperLife to enter into a Membership Contract under false pretenses, nor breach any representation or warranties implied in this contract or by law. Any such activity shall constitute a breach of the Code of Conduct or the SuperLife Business Policies.
3.13 Multiple Breaches: It is a breach of the Code of Conduct or the SuperLife Business Policies for an Member to allow any breaches to remain uncorrected following notification from SuperLife of the existence of the same, or to have multiple simultaneous, serial or repeating breaches of the Code of Conduct or the SuperLife Business Policies.
3.14 Zero Tolerance Code: It is a breach of the Code of Conduct or the SuperLife Business Policies for an Member to conduct Member activities in markets in which he or she is not authorized to conduct business. It is a breach of the Code of Conduct or the SuperLife Business Policies to conduct Member activities in markets in which SuperLife are not doing business. Such unauthorized activity may result in, without prejudice to any rights and remedies otherwise available, the immediate suspension of the Member’s rights.
3.15 Circumvention of the Code of Conduct: In case of attempt to circumvent or acting against the intent and spirit of the Code of Conduct, SuperLife may at any time take corrective action at its discretion.
3.15.1 All Members shall be subject to the Enforcement Procedure which is set out in the Business Manual provided that SuperLife expressly reserves the right to terminate, at anytime and with immediate effect, the authorization of a Member who shall have provided false information in the Application or who shall have accepted authorization as a Member in violation of these Code or who shall have conducted himself in manner that in SuperLife’s opinion brings the SuperLife Sales and Marketing Plan into disrepute.
Section 4 – Responsibilities and Obligations of all Member
4.1 Abide by the SuperLife Business Policies/Amendments/Duty of Good Faith: At all times, Member must adhere strictly to the guidelines, procedures and policies stated in the SuperLife Business Policies of which these Code of Conduct are a part, in addition to the SuperLife Sales and Marketing Plan, and, in each case, any amendments made to such from time to time. All Members are charged with the duty of good faith and fair dealing under the terms of the Membership Contract.
4.1.1 Cooperation with Investigations: Members shall cooperate in any investigation undertaken by SuperLife into activities that are potentially in contravention of his or her Membership or the Membership of another Member.
4.2 Cross Group Buying or Selling/ Supplying: No Member shall engage in cross-group buying or selling / supplying. “Cross group buying and selling / supplying” occurs when a Member sells or supplies SuperLife distributed or supplied products and/or services to another Member who is not personally sponsored and downline of those sponsored, down to the next Platinum.
4.2.1 A Member must only purchase SuperLife products and services and SuperLife BSM directly from his or her Sponsor, or SuperLife.
4.2.2 A Member must not sell or supply SuperLife products and services to another Member who is not personally sponsored and downline of those sponsored, down to the next Platinum.
4.3 Retail Stores: No Member shall permit SuperLife products or services to be sold or displayed in retail establishments whose main purpose is the sale of products and services to the public, including, but not limited to places like schools, fairs, shops, flea markets, auctions, kiosks, internet web sites or military bases; nor shall he or she permit any SuperLife products or services to appear in such locations even if the products or services are not for sale. No promotional material related to SuperLife products or services or SuperLife literature shall be displayed in retail establishments.
4.3.1 A Member who works in or owns a retail store must operate his or her Membership separate and apart from the retail store. Such Member must secure customers for his/her SuperLife business in the same manner as Member who have no connection with a retail store and otherwise abide by this Code 4.3. Other types of retail establishments, which are not technically stores, such as barber shops, beauty shops, or professional offices, etc., likewise may not be used to display SuperLife products, information about SuperLife services, or promotional material related to SuperLife products or services or SuperLife literature.
4.3.2 A Member may not present the SuperLife Sales and Marketing Plan or solicit participation in the SuperLife Sales and Marketing Plan through any broadcast communication methods including mass mailings, telemarketing, national or international advertising, radio, television, facsimile services, computer communication networks including the Internet, Websites, Blogs and e-Commerce Stores, or any other means by which personal contact with a Prospect is not present.
4.4 Truthful and Accurate: No Member shall make any offer to sell any SuperLife products or services which are not accurate and truthful as to price, grade, quality, performance, and availability. Member shall not:
4.4.1 Make exaggerated product claims not authorized by SuperLife with regards to SuperLife’s products or products distributed by SuperLife;
4.4.2 In any way whatsoever, represent SuperLife incorrectly with regard to prices, quality, standards, grades, contents, style or model, place of origin or availability of SuperLife’s products or products distributed by SuperLife;
4.4.3 State that SuperLife’s products or products distributed by SuperLife are backed, approved, or present any features as regards to yield, accessories, uses or benefits that they do not have, or
4.4.4 Act or present in any way whatsoever SuperLife, its products or the products SuperLife distributes, in a fraudulent manner or promote products that do not belong to SuperLife as if they did.
4.5 Repackaging: Member may not repackage products, change the content of products or otherwise change or alter any of the packaging labels of SuperLife products or services.
4.6 Written Sales Receipt: A Member who takes and/or delivers an order in person shall deliver to the customer at the time of sale, a written and dated order or receipt which shall: (a) describe the product(s) sold, (b) state the price charged, and (c) give the name, address, and telephone number of the selling Member.
4.7 Compliance with Applicable Laws, Regulations and Codes: Members shall comply with all laws, regulations and codes that apply to the operation of their Membership wherever their business may be conducted. Members must not conduct any activity that could jeopardize the reputation of the Member and/or SuperLife. Upon request, Members shall forthrightly provide any information requested about an Member’s activities or any other activities known by the Member (even with respect to other Members). In all such communications with SuperLife, the Member shall act with absolute candor and good faith.
4.8 Deceptive or Unlawful Trade Practices: No Member shall engage in any deceptive or unlawful trade practice.
4.9 Unlawful Business Enterprises or Activities: An Member shall not operate any illegal or unlawful business enterprise, engage or participate in any illegal or unlawful business activity.
4.10 Professionalism: A Member shall at all times conduct himself or herself in a courteous and considerate manner and shall not engage in any high-pressure tactics, but shall make a fair presentation of SuperLife products or services, or the SuperLife Sales and Marketing Plan, when and where appropriate.
4.11 Member Relationship: No Member shall represent that he or she has any employment relationship with SuperLife or any of its affiliated companies and/or other Member.
4.11.1. Members shall not give a false representation as to the nature of the relationship between SuperLife and its Members, or make any representation, except in accordance with the explanation given in the SuperLife Business Plan and SuperLife Business Policies or other official literature of SuperLife. A Member is required to indemnify SuperLife for the cost, damage or prejudice stemming from such false representation, including any legal fees SuperLife may have incurred.
4.11.2. Members shall not imply that they are employees of SuperLife, nor shall they refer to themselves as “agents,” “managers,” or “company representatives”, nor shall they use such terminology or descriptive phrases on their stationary or other printed materials.
4.11.3. Members may not use their business cards to create the impression that they are in an employment relationship with SuperLife.
4.12 Franchises and Territories: No Member shall represent to anyone that there are exclusive franchises or territories available under the SuperLife Sales & Marketing Plan.
4.13 Other Selling Activities: Member may not take advantage of their knowledge of or association with other Member, including their knowledge resulting from or relating to the Sponsor Genealogy and Placement Genealogy, in order to promote and expand other business ventures. Such conduct constitutes an unwarranted and unreasonable interference with the business contract of other Members and SuperLife.
4.13.1 Members shall not solicit, directly or indirectly, other Member in order to sell, offer to sell, or promote other products, services, or business opportunities not offered or marketed by SuperLife. This Code also applies to investments, securities, and loans, regardless of their source.
4.13.2 Members shall not sell, offer to sell, or promote any other business opportunities, products, or services in connection with the SuperLife Sales and Marketing Plan.
4.14 Interference in another Member’s Membership; Inducement: It is a breach of the Code of Conduct or the SuperLife Business Policies for a Member to:
4.14.1 Interfere or attempt to interfere with another Member’s Membership; or
4.14.2 Induce or attempt to induce another Member to change his/her Sponsor Genealogy and Placement Genealogy, to transfer or abandon his/her Membership, or to sponsor or not sponsor a particular Prospect; or
4.14.3 To induce or attempt to induce another Member to deny training, education, motivation or other support to a downline Member; or
4.14.4 To induce or attempt to induce another Member to breach any Code of Conduct or the SuperLife Business Policies.
4.15 Exporting SuperLife’s Products: No Member may export or import, or sell to others who import or export, SuperLife’s products from any other country in which SuperLife has established operations, into any country regardless of whether or not SuperLife is doing business in that country.
4.16 Retail Effort Code: SuperLife pays bonuses under the SuperLife Sales & Marketing Plan based on sales to end consumers. For a Member to be entitled to bonuses and/or qualification under the SuperLife Sales & Marketing Plan, that Member’s purchases must be consumed or sold to end consumers within a reasonable period as determined by SuperLife. SuperLife reserves the right to deny all qualifications, awards and rewards if in SuperLife’s judgment, the Member’s purchases are not in compliance to this Code.
4.16.1 SuperLife does not require stock keeping or purchase of inventory. Members may not purchase or counsel other Members to purchase product for any purpose other than the provision of such product to end consumers.
4.17 Unsolicited E-mail Messages: No Member shall send, transmit, or otherwise communicate any unsolicited electronic mail messages in whatever format to persons with whom the Member does not have a pre-existing personal or business relationship. (This includes, but is not limited to, sending e-mails, postings in news groups, mass SMS messages (Short Messaging System) purchased mailing lists, “safe lists”, similar electronic short messaging system such as What’s App, Wechat, Line and Telegram, or other lists of individuals or entities with which the Member does not have a relationship.)
4.18 Fundraising: No Member shall use SuperLife products in conjunction with any type of fundraising activity. Fundraising includes but is not limited to the solicitation for the purchase of SuperLife products or services based on the representation that all, or some, of the gains, proceeds, bonuses, or profits generated by such sale will benefit a particular group, organization or cause.
4.19 SuperLife Sales and Marketing Plan Manipulation: No Member shall manipulate the SuperLife Sales and Marketing Plan or award volume in any way which results in the payment of Bonuses or other awards and recognition that have not been earned in accordance with the terms of the SuperLife Sales and Marketing Plan and/or the SuperLife Business Plan. In this regard, the strategic and artificial structuring of an SuperLife Sponsor Genealogy and Placement Genealogy for the purpose of depth building, whether or not there are relationships between those who are sponsored and those who sponsor, is considered to be manipulation and an unacceptable business practice. SuperLife at its sole discretion will determine what constitutes manipulation of the SuperLife Sales and Marketing Plan.
4.20 Personal/Business Information Update: All Members are responsible for communicating any updates or changes to their personal information (e.g., name, address, and telephone numbers, etc.) or business information (e.g., change of business status, etc.) to SuperLife.
4.21 Proprietary Information: In addition to the provisions contained in Code 9 of the Code of Conduct, pertaining to the use of the SuperLife trade name, trademarks and copyrighted materials, SuperLife’s confidential and proprietary business information including, by way of example and not limitation, Sponsor Genealogy and Placement Genealogy information (i.e., information compiled by SuperLife that discloses or relates to all or part of the specific arrangement of sponsorship within the SuperLife business, including, without limitation, Member lists, sponsorship trees, and all Members or SuperLife business information generated there from, in its present and future forms), business information, manufacturing and product development, business plans, and Member sales, earnings and other financial information, etc., constitute commercially advantageous, unique, and proprietary trade secret and business secrets of SuperLife which it keeps proprietary and confidential and treats as a trade secret and business secret and constitute “Proprietary Information” subject to the Membership Contract.
4.21.1 SuperLife is the exclusive owner of all Proprietary Information, which is derived, compiled, configured, and maintained by SuperLife. The Member acknowledges all proprietary information is owned by SuperLife through the considerable expenditure of time effort and resources.
4.21.2 Members are granted a personal, non-exclusive, non-transferable and revocable right by SuperLife to use Proprietary Information only as necessary to facilitate their SuperLife Business as contemplated under the Code of Conduct including, for example, the Confidentiality Policy and other terms and conditions of the Membership Contract. SuperLife reserves the right to deny or revoke this right, upon reasonable notice to the Member stating the reason(s) for such denial or revocation, whenever, in the reasonable opinion of SuperLife, such is necessary to protect the confidentiality or value of Proprietary Information.
4.21.3 All Members shall maintain Proprietary Information in strictest confidence, and shall take all reasonable steps and appropriate measures to safeguard Proprietary Information and maintain the confidentiality.
4.21.4 An Member shall not compile, organize, access, create lists of, or otherwise use or disclose Proprietary Information except as authorized by SuperLife. An Member shall not disclose Proprietary Information to any third party, or use Proprietary Information in connection with any other businesses.
4.21.5 Use or disclosure of Proprietary Information, other than as authorized by SuperLife, shall cause significant and irreparable harm to SuperLife, and SuperLife may claim appropriate, compensation for damages as well as demand an Member refrain from the harmful conduct as well as seek any other remedies under applicable laws.
4.21.6 In case of disclosure of the Proprietary Information, voluntary or not, by an Member to any third person, the Member should immediately notify SuperLife about that fact and take the necessary measures in order to (a) prevent further disclosure by such third party and (b) oblige such third party to sign a confidentiality and non-disclosure agreement for the benefit of SuperLife and under no less stringent terms that those provided within this Code 4.21.
4.21.7 A Member shall promptly return any and all Proprietary Information or any copy of same to SuperLife upon resignation, expiration, failure to maintain, denial of extension or termination of his or her Membership and shall refrain from any further use.
4.21.8 The confidentiality obligations set out in this Code 4.22 shall survive during the term of the Membership Contract as well as after the date of its expiration or termination by any cause.
4.22 Presentation Code
The content of the presentations which include or support the promotion of the retailing of SuperLife™ products and services, or the SuperLife Sales and Marketing Plan, must otherwise be in accordance with the following:
4.22.1 Members shall not:
exaggerate income representations by relating it to or incorporating it with other income and suggesting that it is the result of building the SuperLife business;
substitute group or non-SuperLife organizational identity for the SuperLife business. The SuperLife business must always be clearly identified without any ambiguity to the participants during the course of the presentation;
advocate, imply or give the impression that success can be achieved through promoting personal consumption with no requirement to sell or promote inappropriate product usage and/or claims;
promote one’s Sponsor Genealogy and Placement Genealogy, affiliation or group in any manner that will give rise to or likely to give rise to resentment by or cause any detriment to others;
misrepresent whether directly or indirectly and by whatever means the relationship of the Member to SuperLife, for example, suggesting or implying that SuperLife is “just a supplier”, or that the Member represents a business opportunity of which “SuperLife is a part”, or that the Member “outsources” administrative support to SuperLife, etc.;
promote any other business opportunity other than the SuperLife Business or solicit any participants to attend meetings for the purpose of presenting another business opportunity at any time; or,
use the meeting as a platform to promote or advocate religious, political and/or personal social beliefs
4.22.2 Personal reflections on the following are not appropriate:
a. social and cultural issues;
b. preferences regarding specific political views, parties, candidates or elected officials.
4.22.3 Discussions must only relate to ethics and positive attitudes that will assist and encourage the Member’s and SuperLife’s products, services and business
4.22.4 Income representations, whether direct or implied, must reflect a realistic income potential from participation in the SuperLife Sales & Marketing Plan
4.23 Activity Outside Malaysia or Activity Outside The Market Where The Member Is Registered: Members who engage, directly or indirectly, in any activity related to the SuperLife business in a jurisdiction outside of Malaysia must do so in a manner that complies with the letter and spirit of the applicable laws, regulations, codes and rules, policies and procedures of the SuperLife affiliate in that jurisdiction, regardless of whether they are registered Members in that jurisdiction. Failure to do so shall be a breach of the Membership Contract.
Section 5 – Responsibilities and Obligations of all Sponsors
5.1 Duties and Responsibilities of Sponsors: An Member who engages in sponsoring activity or who sponsors an Member shall:
5.1.1 Be in compliance with the Membership Contract and meet all requirements as set forth in the Membership Contract including SuperLife Business Policies.
5.1.2 Train and motivate the sponsored Member in accordance with SuperLife Business Policies, or cooperate with the upline Platinum to ensure that this training and motivation occurs.
5.1.3 Ensure that the Member whom they have personally sponsored and downline of those sponsored, to the next Platinum, fully comply with the SuperLife Code of Conduct and the terms of the Membership Contract including the SuperLife Business Policies, and all applicable laws and regulations.
5.1.4 Encourage Members whom they have personally sponsored and downline of those sponsored, to the next Platinum, to attend official SuperLife meetings and functions.
5.1.5 Explain the responsibilities and obligations of an Member under the Membership Contract, including the SuperLife Business Policies and instruct the sponsored Member on how to operate a Membership in accordance with the SuperLife Business Policies, in addition to the SuperLife Business Plan and other official SuperLife literature.
5.1.6 Support and comply with the Code of Conduct and educate and assure that other Members whom they have personally sponsored and downline of those sponsored, to the next Platinum do the same.
5.1.7 Protect the sponsorship rights of each Member whom they have personally sponsored and downline of those sponsored, to the next Platinum.
Section 6 – Preservation of the Sponsor Genealogy and Placement Genealogy
6.1 Protection of the Sponsor Genealogy and Placement Genealogy: The sale of an ownership interest in a Membership, transferring a Membership, requires prior approval by SuperLife. This approval shall be at SuperLife’s sole discretion.
6.1.1 The transfer of a Member, with or without his/her personally sponsored and downline of those sponsored, moves the sponsorship of that Membership from one Member to another.
6.1.2 When a Membership is sold, such Membership shall remain in the same position in the Sponsor Genealogy and Placement Genealogy.
6.1.3 Transfers may not be used to strategically or artificially restructure any part of the Sponsor Genealogy and Placement Genealogy.
6.2 Individual Transfers: An individual transfer involves the transfer of a Member without any of his or her sponsored Members. Without limiting or restricting in anyway SuperLife’s powers and discretion under Code 6.1 above:
6.2.1 Any Member who wants to change Sponsors must submit a written request to SuperLife accompanied by (1) a written release signed by all Members upline up to and including the first qualified Platinum or above, and (2) a written acceptance from the new Sponsor and new Platinum or above. The written acceptance from the new Sponsor and Platinum or above confirms that they will incur all responsibilities of the transferring Member.
6.2.2 SuperLife will also contact any International Sponsor and International Leadership Bonus recipients and will allow 30 days for comment.
6.3 Group Transfers: A group transfer involves the transfer of a Member with all or some of his/her personally sponsored and downline of those sponsored. Without limiting or restricting in any way SuperLife’s powers and discretion under 6.1 above:
6.3.1 A Member who wishes to transfer to a different Sponsor with all or part of his/her personally sponsored and downline of those sponsored, must submit a written request to SuperLife accompanied by the written consent from all downline Members, who wish to transfer, down to the first Member who is qualified at the Platinum or above level and all Members who are qualified at the Platinum or above level up to and including the first Member who is qualified at the Emerald or above level.
188.8.131.52 If the first upline Member who is qualified at a formal award level is a qualified Emerald or above, written consent must be received from the next Member who is qualified at the Platinum or above level who is upline from that Emerald.
184.108.40.206 SuperLife will then notify the first qualified upline Diamond and allow 14 days for comment.
6.3.2 The transfer request must be accompanied by written consent of all those Members, including those internationally sponsored, who the transferring Member wishes to take with him or her and the written acceptance of the Member in the Sponsor Genealogy and Placement Genealogy to which the requester wants to be transferred.
220.127.116.11 SuperLife will also contact any International Sponsor and International Leadership Bonus recipient and will allow 30 days for comment.
6.3.3 No Member currently recognized by the company as a Group Leader can be transferred with his/her personally sponsored and downline of those sponsored under this Code.
18.104.22.168 A former Group Leader Member may be transferred with his/her personally sponsored and downline of those sponsored only if more than 2 full years have elapsed since the last month in which the Member was recognized as such, provided there has been compliance with the procedures outlined above.
6.4 Six Month Inactivity: A Member who wishes to terminate (by resignation or failure to extend) his or her Membership under his or her present Sponsor and who thereafter becomes inactive for a period of six or more consecutive months shall cease to be an authorized Member and may, following the lapse of said inactive period, apply as a new Member under a new Sponsor. The date on which SuperLife receives the letter of resignation begins the inactivity period. A person who has not maintained his/her Membership will be considered expired and must remain inactive six months from the beginning of the following month.
6.4.1 To sponsor a Member under this Code, the applicant must complete a new Membership Contract which may be obtained from SuperLife. When SuperLife receives a Membership Contract, it notifies the original Member at the Platinum or above level of the fact and grants him or her 14 days to file an objection to the inactivity claim. If evidence of activity during the six-month period is substantiated, SuperLife will refuse to honor the sponsorship under the new Sponsor. The right of a Member to contest the sponsorship of a former Member who is now sponsored under a different Sponsor ceases when two years have elapsed since the date SuperLife accepted the application under the new Sponsor.
6.4.2 Definition of Inactivity: Inactivity for purposes of this Code shall mean that during the period of inactivity, the Member shall be completely inactive, which means such Member:
22.214.171.124 Shall not have purchased products or services of SuperLife as a Member for personal use (although he or she may do so as a customer)
126.96.36.199 Shall not have sold or supply any products or services of SuperLife except pursuant to the “buy-back” policy, shall not have engaged in any phase of a product sale/purchase (e.g., taking an order, making a delivery, or accepting payment);
188.8.131.52 Shall not have presented the SuperLife Sales and Marketing Plan to any Prospect;
184.108.40.206 Shall not have filed an Intent to Continue for the extension of his or her Membership; and
220.127.116.11 Shall not have attended any recruiting, training, or motivational meeting conducted by any Member or any SuperLife-sponsored meetings;
18.104.22.168 For purposes of this Code, the following shall NOT constitute activity and do not, therefore, interrupt the running of the six-month inactivity period so long as the former Member is otherwise inactive:
22.214.171.124.1 Procuring and/or submitting a written request for transfer;
126.96.36.199.2 Filing a request for the review of an SuperLife decision by an International Review Panel; or
188.8.131.52.3 Directing an inquiry to SuperLife as to the status of his or her Membership.
184.108.40.206 During the inactive period, the former Member must not participate in any activity under another Membership in the name of his or her parents, siblings, or others or he or she shall be determined as “active” for the purposes of this Code.
220.127.116.11 When either a husband or wife is a Member, both must fulfill the six-month inactivity requirements before one can be sponsored again as a Member.
18.104.22.168 If the Member who is changing Sponsors under this Code also has any internationally sponsored Members, the Member’s internationally sponsored Members are forfeited once the six-month inactivity period has begun.
22.214.171.124 If the Member who is changing Sponsors under this Code also owns SuperLife businesses in other markets, he/she must elect one of them to be the International Sponsor of his/her new Membership when completing the new Membership Contract.
6.4.3 Two Year Inactivity: A Member who transfers to or who following six or more months of inactivity applies for sponsorship under a Sponsor in a different Sponsor Genealogy and Placement Genealogy pursuant to the provisions of this Code, may not be sponsored by any Member who was previously above him or her in the original Sponsor Genealogy and Placement Genealogy up to and including the first Member qualified at the Platinum or above level, or below him/her in his/her former personally sponsored and downline of those sponsored, down to and including the first Member qualified at the Platinum or above level, unless at least two years have elapsed since the termination of his or her Membership.
6.4.4 Members who transfers to, or who, following six or more months of inactivity, is sponsored under a Sponsor in a different Sponsor Genealogy and Placement Genealogy pursuant to the provisions of this Code, shall have no right to sponsor in the new Sponsor Genealogy and Placement Genealogy any Members who was previously above him or her in the original Sponsor Genealogy and Placement Genealogy up to and including the first Member qualified at the Platinum or above level, or below him or her in his or her former personally sponsored and downline of those sponsored, down to and including the first Member qualified at the Platinum or above level. However, a Member who has been inactive for a period of two years following his or her resignation may be sponsored by any sponsor, including his or her former Sponsor who may have since been transferred to or sponsored by a different Sponsor.
6.4.5 A Member who has declared inactivity in one market may continue to operate as an SuperLife Member in any other market in which he/she has a Membership, during the terms of his/her inactivity in the other markets.
6.4.6 A formerly fostered sponsored Member may sponsor again subject to paragraphs 6.4.1, 6.4.2, 6.4.3, and 6.4.4 and the following conditions:
126.96.36.199 At the time of application, the former Member must specify whether or not he wishes to be internationally and foster sponsored again, and
188.8.131.52 A former Member may not be personally sponsored by a Sponsor who was previously above him or her in the original line of foster sponsorship up to and including the first Member qualified at the Platinum or above level, or below him or her in his or her original Sponsor Genealogy and Placement Genealogy down to and including the first Member qualified at the Platinum or above level unless two or more years have elapsed since the termination of his or her Membership.
6.4.7 Corrective Action: If any provisions to this Code are violated, SuperLife may take corrective action, which may include, but is not limited to, the termination of the violating Member’s Membership, and transfer of his or her former personally sponsored and downline of those sponsored and/or the Business Volume generated during the period of violation to the appropriate Sponsor Genealogy and Placement Genealogy.
6.5 Sale of a Membership: A Member who owns a Membership (whether or not qualified as Platinum or above) may not sell his or her Membership only to another person including authorized Member as prescribed by this Code.
6.6 One SuperLife Business Code: A Member may own, have an interest in, be a signatory on or be listed as a designee on only one Membership, except as provided in Code 6.6.1 – 6.6.5. Only under the following circumstances may a Member have ownership interest in more than one Membership:
6.6.1 Where two Members marry and one or both have attained the Platinum or above level prior to marriage pursuant to Code 3.2.2;
6.6.2 Where a Member (transferor), in order to facilitate the transfer of his or her Membership in the event of his or her death, requests to assign the Membership to another existing Member pursuant to Code 10; or,
6.6.3 Where an existing Member inherits a Membership pursuant to Code 10.
6.6.4 In the event a Member owns or has an ownership interest in two or more Memberships pursuant to this Code, SuperLife shall continue to recognize such Memberships as separate Memberships and will only recognize them as separate, individual Memberships for all purposes including, for award and Bonus purposes.
6.7 Mergers and Combinations of Memberships: No merger or combination of two or more existing Memberships by reason of intentional affirmative act on the part of the owners shall be permitted which results in the merging Memberships obtaining any level of achievement.
6.7.1 Only those mergers or combinations resulting from failure to file a Notice of Intent to Maintain form, termination, resignation, death (with no designation of succession by heirs), or some involuntary event or cause beyond the control of any of the owners, shall be permitted, provided, however, that the merging business has fewer than two (2) qualified legs. A permissible merger and combination must not be implemented until same has been reviewed and approved by SuperLife.
6.7.2 Under no circumstances will SuperLife approve a merger which results in an Member attaining a higher award level.
6.8 Divorce, Separation, or Other Dissolution: Whenever a business is ordered to be separated or divided as the result of a divorce, dissolution of a corporation or partnership (where applicable), the separation or division must be accomplished in such a way as to not adversely affect the interests and/or income of the Member in the Sponsor Genealogy and Placement Genealogy. During the division or separation process, neither party shall administer or operate, together or separately, any other Membership without SuperLife’s express written consent.
6.8.1 Divorce: Upon divorce of a married couple one of whom is a signatory to a Membership Contract, SuperLife shall continue to recognize the signatory to the Membership Contract as the Member and shall pay Bonuses and grant awards and rewards to such Member only. SuperLife will continue to treat the Membership as a single entity and for the purposes of this contract the individuals formerly married are still bound by Code 3.2, 3.11, and 4.14 as they deal with spousal issues. Any arrangements between divorced spouses with respect to proceeds from an SuperLife Business of one of the spouses must be handled by the divorcing spouses. Absent the express written consent of SuperLife, no arrangements shall be made to divide proceeds or to share awards or rewards between divorced spouses.
6.8.2 Dissolution of a Legal Entity Operating an Membership: Absent the express written agreement of SuperLife to the contrary, prior to dissolution of a legal entity that is a signatory to an Membership Contract, the Membership Contract may be assigned to the authorized representative of the legal entity who signed the Membership Contract originally on behalf of the company, or the Membership may be sold in accordance with Code 6.5 of the Code of Conduct. The failure to either assign the Membership Contract to the authorized representative or to sell the Membership in accordance with Code 6.5 of the Code of Conduct shall result in abandonment of the Membership in accordance with Section 13 of the Code of Conduct.
6.9 Disposition of a Membership: If a Member terminates his/her Membership with SuperLife, or fails to apply for extension of the Membership within the required time period, or dies without leaving heirs who are willing and able to assume responsibility for the Membership, SuperLife, at its sole discretion, shall decide the future of the Membership in accordance with Section 13.
6.10 Non-Compete/ Non-Solicitation:
A Member shall not, for a period of 6 months after the termination of his/her contract of Membership with SuperLife, engage in or carry on any business or service, either directly or indirectly, which may be considered to be in competition with or similar to the businesses of SuperLife, whether for his/her own account, or for the account of any other person in Malaysia and Brunei, using or exploiting any confidential information belonging to SuperLife, its customers or Members. Confidential information includes the proprietary information under Code 4.22, but is not limited to: SuperLife’s Sponsor Genealogy and Placement Genealogy information, SuperLife’s Sales and Marketing Plan, marketing strategies, technology, know-how, customer lists and contacts, Member lists and contacts, customer portfolios, costs of production and marketing, product costs, prices, quoted prices, specific needs and requirements of customers and suppliers, status of all on-going negotiations with customers, price lists, and any other information which by its nature could be considered to be confidential.
A Member shall not, during the existence of his/her contract of Membership with SuperLife, and for a period of 24 months after the termination of his/her contract of Membership with SuperLife, whether for his/her own account, or for the account of any other person in Malaysia and Brunei, solicit, induce, attempt to solicit, attempt to induce, or otherwise entice away from SuperLife, any of its Members in Malaysia and Brunei. Furthermore, a Member shall not use or exploit SuperLife’s confidential and proprietary information which includes but is not limited to SuperLife’s Sponsor Genealogy and Placement Genealogy information, SuperLife’s sales and marketing plan, marketing strategies, technology, know-how, customer lists and contacts, Member lists and contacts, customer portfolios, costs of production and marketing, product costs, prices, quoted prices, specific needs and requirements of customers and suppliers, status of all on-going negotiations with customers, price lists, and any other information which by its nature could be considered to be confidential.
Section 7 – Non-SuperLife Produced Business Support Materials (BSM)
While SuperLife does not require anybody to purchase BSM, Members may decide that they can play a useful role in building a profitable business or achieving goals. BSM are entirely optional and any Member who chooses to promote, use, sell or distributes BSM must emphasize that the purchase is strictly voluntary. All BSM utilized in building a Membership or selling an SuperLife product must comply with the Code of Conduct, the Business Support Materials Policy, and the SuperLife Business Policies. BSM may not be sold to non-Member nor can the purchase of any BSM be framed as a requirement for becoming a Member. SuperLife does not endorse any BSM. At its sole discretion, SuperLife may review any BSM and determine whether or not it is suitable for use in the market. SuperLife’s review would be solely for the determination of compliance with its Code of Conduct, Review Standards, Business Practices and SuperLife Policies, including quality control procedures (“Quality Control”). Members are responsible for compliance with all laws regarding the content, production, distribution, and sale or use of BSM. For further clarification of this Code, refer to the Affiliates BSM Policy.
7.1 Member Only: Member may produce BSM dealing with general subjects of a “how-to” nature; however, they must bear the legend “For Existing Member Only – Not for use with Prospects.”
7.1.1 Member who chooses to use, sell or distribute BSM, including tickets to seminars and events, may not suggest, or imply that the use of any such materials will guarantee success. All BSM shall contain the following or substantially equivalent language in a format and placement indicated by SuperLife: “No one can guarantee that these techniques and approaches will work for you. We hope, however, that the ideas presented here will assist you in developing a strong and profitable business. These materials have been published independently of SuperLife. ”
The above language or its equivalent must appear on all seminar and event tickets.
7.2 Review: SuperLife reserves the right to require submission of all BSM for review and authorization at its sole discretion. As a result of such review, SuperLife may require that such BSM be modified and/or take other appropriate action(s).
Section 8 – Presentation of the SuperLife Sales and Marketing Plan
8.1 Must not Give False Impression: When inviting a prospect to hear a presentation of the SuperLife Sales and Marketing Plan, a Member shall neither directly or indirectly:
8.1.1 Give the impression that the SuperLife Sales and Marketing Plan relates to an employment opportunity (in accordance with Code 4.11);
8.1.2 Imply that the invitation is to a social event;
8.1.3 Disguise the invitation as a “market survey;”
8.1.4 Promote the event as a “tax seminar;” as stated in Code 8.3.3;
8.1.5 Promote the SuperLife Business Opportunity as a business relationship with a person, company, or organization other than SuperLife as stated in Code 4.23.1 sub point (e) above;
8.1.6 Directly or indirectly indicate that such products are merely one line of products distributed through or as a part of a brokerage, consignment, or intermediary business operated by a person, company or organization other than SuperLife;
8.1.7 Directly or indirectly indicate that the SuperLife Business Opportunity, Member or products and services merchandised through SuperLife are part of any business other than the SuperLife Business Opportunity as defined in the Code of Conduct and other official SuperLife literature;
8.1.8 Fail to affirmatively indicate in connection with such invitation the true nature of such presentation and that the presentation is about the SuperLife Sales and Marketing Plan and the SuperLife Business Opportunity; or
8.1.9 Engage in any other direct or indirect misrepresentation of the SuperLife Business Opportunity and the Member’s relationship to SuperLife and the nature of this the SuperLife Business, or omit any information that a person receiving such an invitation or attending or otherwise participating in such a presentation or event could reasonably be expected to need in order to properly evaluate the SuperLife Business Opportunity, SuperLife products and services.
8.1.10 Or in any other way violate Code 4.23 above.
8.2 First Contact with Prospects: It is a breach of the Code of Conduct or the SuperLife Business Policies for a Member to mislead or fail to inform a Prospect Member the nature of the Member activities and, therefore, at the first contact with Prospects, a Member must:
8.2.1 Introduce himself/herself by name;
8.2.2 Truthfully and honestly represent the SuperLife Sales and Marketing Plan, its products and/or services;
8.2.3 Truthfully and honestly respond with full transparency and candor to any questions that the Prospect has concerning the SuperLife Business Opportunity, SuperLife products and services, the Member or SuperLife.
8.3 Sponsorship Ethics: In seeking participation of a prospect in the SuperLife Sales and Marketing Plan, the sponsoring Member must comply with Code 4.23 above as well as the following:
8.3.1 Must not say that a successful Membership can be built in the form of a “wholesale buying club”, where the only products bought and sold are those transferred to other Members for their personal use.
8.3.2 Must not say that there is no requirement for the retail sale or marketing of products by Members.
8.3.3 Must not promote the enjoyment of tax benefits as the best or principal reason for becoming a Member.
8.3.4 Must not say that the business is a “get-rich-quick” opportunity in which it is easy to achieve success with little or no expenditure of effort or time. In the event that another Member is used as an example for success, that Members success must be verifiable and substantiated.
8.3.5 Must not use any broadcast communication methods including mass mailings, telemarketing, national or international advertising, radio, television, facsimile services, computer communication networks including the Internet, or any other means by which personal contact is not present to secure Clients or to solicit the sale of products.
8.3.6 A Member must not misrepresent the relationship between SuperLife and any other company affiliated with SuperLife.
8.4 No Exclusive Territories: No Member shall represent that there are exclusive territories available. It is a breach of the terms of Membership to make such a representation.
8.5 No Obligation to Purchase: A Member shall not require a Prospect to purchase products and/or services and/or that a deposit is required in order to participate, nor that there is a fee under the form of a training course, seminar, social event or similar activity in order to have the right to participate, except for the SuperLife Business Kit. It is a breach of the terms of Membership to make such a representation.
Section 9 – Use of the SuperLife Trade Name, Trademarks and Copyrighted Materials
This Code has been developed to maintain the integrity of SuperLife’s intellectual property and to ensure that the SuperLife brand will be available exclusively for the SuperLife Business. In addition, SuperLife has implemented a corporate identity program that requires the correct and consistent use of the SuperLife corporate logo, no matter where it appears. Therefore, no alterations to the approved logotype are allowed. Upon request, SuperLife will provide an example of the approved logotype and color specifications.
9.1 Misuse and Misappropriation: Members shall not misuse or misappropriate SuperLife’s trademarks or other intellectual property or proprietary information. It is a breach of the Membership Contract for a Member to use any trademarks or other intellectual property or proprietary information belonging to or licensed to SuperLife except in accordance with the applicable terms, conditions and procedures set forth in the Membership Contract, including the SuperLife Code and Policies.
9.1.1 Each Member acknowledges and agrees that SuperLife is the licensee of certain trademarks including, e.g., logos, service marks and other intellectual property and industrial property, including the name SuperLife, and various trademarks, trade names and service marks used in connection with SuperLife products and services, and the various designs or labels.
9.1.2 Members shall not use, in connection with his/her SuperLife Business or any other business (including but not limited to, any business vehicle, office, phone listings, premises, or stationery) and/or on or in connection with any products, the SuperLife name, or trademarks, service marks or other intellectual property belonging or licensed to SuperLife without the prior written consent of SuperLife and subject always to any conditions attached to such use except as otherwise provided herein. SuperLife reserves the right to withdraw its consent at its absolute discretion.
9.2 Imprinted banners/signs for Meetings/Events: If an Member is at the Platinum level or above, and desires to conduct a meeting or event in which the SuperLife name will be displayed in public, the Member must first obtain prior written approval from SuperLife for such use of the SuperLife name (A public meeting is one where prospects may attend). The Member shall provide a written request to SuperLife for each meeting; such request shall include a description of the proposed banners/signs, their size, materials to be used for banner/signs and location.
9.2.1 Members must not produce or obtain any printed products from any source other than SuperLife which bears the SuperLife name, trademark, logo or trade name without written permission. Such permissions must be renewed for each Event/Meeting.
9.2.2 SuperLife reserves the right at all times to withdraw permission to display the SuperLife name if standards stated are not met, of which SuperLife shall be the sole judge.
9.3 Imprinted Checks and Business Cards: Provided that a Member is otherwise in full compliance with the Code of Conduct and all other provisions of the Membership Contract, a Member may use the SuperLife name (but not the SuperLife trademark, logo or any other trademarks, trade names, or service marks belonging to or licensed to SuperLife), on his imprinted checks and business cards provided that name is used in one of the following ways with no deviation:
SuperLife Member Or
Member of SuperLife products/services
9.3.1 Authorization for use of the SuperLife name on Member business cards/checks must be requested in writing to SuperLife’s Sales departments. This request will be reviewed by SuperLife prior to approval.
9.3.2 Any written approval for the use of the SuperLife name on checks and/or business cards must be renewed annually. No Member may refer to himself/herself other than as a Member on the checks/business cards.
9.3.3 A Member may not promote any other activities unrelated to the SuperLife business on their imprinted checks and business cards, including but not limited to, the placement of information, trademarks, trade names, logos or service marks relative to any training or education company, system or program the Member owns, controls or participates in.
9.4 Promotional Literature, Stationery, Premiums, etc.: Members shall not produce or procure from a source other than SuperLife any item bearing the SuperLife name or logo or any trademarks, trade names or service marks belonging to or licensed to SuperLife.
9.5 Use of Internet/Website:
9.5.1 Members may create a personal home page to provide and share information on their business and themselves with friends and downlines.
9.5.2 Members at their own cost may purchase hardware or software for computers, subscribe to the Internet service provider and maintain the site at their own cost.
9.5.3 Members web site must be pass code protected. Such pass codes must not be easily determined by uninvited individuals seeking entrance.
9.5.4 Use of the web site or any broadcast communication methods, including mass mailing, telemarketing, national or international advertising through radio, television, facsimile services, computer communications network or any other means by which person to person contact is not present, as a channel for the dissemination of mass communication or information whether in graphic, printed or audible form with the purpose of offering business opportunities, securing customers, selling or to promote the sales of products, or the sales or offer for sale of business support materials by Member is prohibited.
9.5.5 Members are prohibited from using the web site for sending, transmitting or otherwise communicating of any unsolicited e-mail messages to persons with whom the Member does not have a pre-existing personal or business relationship.
9.5.6 Web site content must comply with SuperLife’s and must contain a privacy statement that is consistent with local laws.
9.5.7 Web sites are not to be used for the offer or sales of products and are to be operated and maintained in compliance with all Malaysia/Brunei laws, regulations and codes and there shall be no unauthorized use of intellectual property rights of others.
9.5.8 Members shall provide and register with SuperLife their web site access pass code. SuperLife shall have right of access to Members web sites and any contents deemed inappropriate by SuperLife must be changed whether by way of editing, deletion or addition if SuperLife so directs.
9.5.9 Meta tags of any kind are not permitted.
9.6.10 E-mail addresses are permitted but such e-mail addresses must not appear in the home page.
9.5.11 A prospective Members shall not be required as a condition to becoming a new Member or any currently authorized Member shall not be required as a condition to receiving assistance in the development of his/her business from his/her Sponsor, to purchase hardware or software for computers, subscribe to an Internet service provider or establish a web site.
9.5.12 Members shall not without the written consent of SuperLife use SuperLife’s intellectual property including trade or service marks or any variations likely to cause confusion with SuperLife’s trade or service marks in their web site addresses or e-mail addresses including a meta tag or other site locator.
9.5.13 Member shall not make any representations in their web sites that expressly or imply in any manner to guarantee success in any aspect of the SuperLife Business Opportunity.
10.1 Death and Inheritance: Upon the death of an Member, the Member’s interest in the Membership may be passed on to a relative or other designated person, subject to the laws on succession and SuperLife’s acceptance of the assignment of the Membership pursuant to Code 3. Therefore, the original Member must make proper arrangements during their lifetime for the orderly and legal transfers of ownership of their Membership to their heirs. This is to ensure that downline Members will continue to receive proper service, training and motivation. In the event that the heirs do not take steps to take over the Membership, the Membership may be deemed abandoned in accordance with 13.1. When a Membership is deemed abandoned, the heirs shall have no further rights in the Membership. SuperLife may then move up the Sponsor Genealogy and Placement Genealogy to the next qualified sponsor unless such a movement increases the number of 21% legs of the upline sponsor in which case the Membership shall be designated as a placeholder.
Section 11 – Breach of Contract; Procedures
11.1.1 Investigation: When SuperLife believes that a breach of the Code of Conduct or the SuperLife Business Policies has occurred, will occur, or is threatened to occur, SuperLife may investigate the activity of the Member at issue. SuperLife may undertake this investigation on its own initiative or when requested by another Member who has submitted a written complaint to SuperLife as provided in Code 11.1.2..
11.1.2 Complaints by Member: A Member who believes that another Member has breached the SuperLife Business Policies and/or the Code of Conduct, or who has personal knowledge of the activities leading to such alleged breach, shall notify SuperLife in writing of the alleged breach and all facts connected with it. A copy of this notification shall be provided either by the Member or SuperLife to the Member’s Upline Platinum.
184.108.40.206 On receiving this notice SuperLife will notify the appropriate Member of the complaint and request an immediate response.
220.127.116.11 If the complaint and response do not contain sufficient facts upon which to make a decision, additional information may be requested from any party by SuperLife.
18.104.22.168 When SuperLife believes that it has sufficient information regarding the facts and circumstances relevant to the complaint, SuperLife will decide whether there has been a violation of the SuperLife Business Policies or other breach of the Code of Conduct and will take appropriate action in accordance with Code 12.
11.1.3 Notification of Action.
22.214.171.124 SuperLife will forward a decision letter to the violating Member, as well as the Sponsor and the first upline Platinum Member of the sanctioned Member. The decision letter will list the specific complaint(s), outline the corrective action to be taken and, if appropriate, set a time limit for the Member to comply.
126.96.36.199 Any notice shall:
188.8.131.52.1 Be mailed, e-mailed or faxed or sent by registered mail or other confirmable method allowable by law to the address or fax that SuperLife has on record for the Member. Claim of failure of a Member to receive a notice shall not delay the action by SuperLife; and
184.108.40.206.2 If applicable, state the Section(s) of the Code of Conduct or other provisions of the Membership Contract violated or breached by the Member; and
220.127.116.11.3 State the date of which any such action shall become effective; and
18.104.22.168.4 If applicable, advise the Member of his/her opportunity to seek Review of SuperLife’s decision by the Review Panel.
11.1.4 Review Panel: At SuperLife’s discretion and if the Member does not agree with the actions taken by SuperLife, then the Member may request a review by the International Review Panel, consisting of appropriate personnel and corporate staff from the world headquarters of SuperLife.
22.214.171.124 Procedure for Filing an Appeal for Review: The request for review must be in writing and may be accompanied by documents supporting this request. The request must be filed within the time period specified in the decision letter and is to be addressed to SuperLife World Sdn Bhd, 01-01, Shoplot Amaya Maluri, Jalan Jejaka 2, Taman Maluri, 55100 Cheras, Kuala Lumpur, Malaysia, for the attention of Administrator, Global Business Conduct. Alternatively, you may forward your appeal request to [email protected] If the request is filed after the time limit, the request will be denied and the Member will be notified that his/her request has been dismissed.
Waiver of Claims: A Member waives any and all claims against SuperLife arising out of or in respect to any action that SuperLife takes under the Membership and/or this Code. A Member who is terminated, de-sponsored or has other action taken as a result of a violation of the Code of Conduct or the SuperLife Business Policies shall have no claim against SuperLife arising out of or with respect to the termination or de-sponsorship.
Section 12 – Breach of Contract; Sanctions
12.1 Sanctions: In the event SuperLife at it sole discretion determines that there has been a breach of the Code of Conduct or the SuperLife Business Policies by a Member, SuperLife may take one or more of the following actions:
12.1.1 Terminate the Membership by providing the Member with a written notice of termination at his/her specified address or by some other suitable or electronic means or as allowed by law; or
12.1.2 Require the Member to attend training; or
12.1.3 Suspend specific authorizations under the Membership, such as by way of example and without limitation, the Member opportunity to Sponsor, to purchase or sell SuperLife products and services, or to conduct similar activities associated with the SuperLife Business;
12.1.4 Remove the Member as a Sponsor of any downline Member also called “de-sponsoring” and/or restrict the Member’s authority to Sponsor others;
12.1.5 Require refund of SuperLife Bonus;
12.1.6 Remove any qualification and require return of any objects evidencing such qualification (by way of example and not limitation, such as pins, certificates, etc.); or
12.1.7 Require written acknowledgement of the breach(es) and an undertaking not to breach the Membership Contract in the future; or
12.1.8 Take any action short of termination of the Membership as may be permissible under applicable law and appropriate in SuperLife’s sole discretion to address the specific breach(es);
12.2 No Waiver: The failure of SuperLife to take any action upon learning of a breach or potential breach shall not constitute a waiver of SuperLife’s rights to assert such a breach in the future. The failure of a Member to take any action upon learning of a breach shall not constitute a waiver of any other rights or remedies that may be available under applicable law.
12.3 Suspension: SuperLife reserves the right to determine the specific terms of each Suspension on a case by case basis. In the event of any breach of contract by a Member, SuperLife may take action to suspend some or all of the Member’s privileges under the Membership, including but not limited to:
12.3.1 Withholding Bonus for payment of higher award monies pending final resolution of the matter; and/or
12.3.2 Suspending authorization to conduct sponsoring activity (sponsoring, recruiting meetings, training sessions, home presentations, etc.); and/or
12.3.3 Suspend invitations to company-sponsored seminars, trips and events; and/or
12.3.4 Conduct reorientation and retraining meetings; and/or
12.3.5 Require that Member provide SuperLife with recordings of their SuperLife Sales and Marketing Plan presentations.
12.4 Actions on Termination: Upon termination for any cause whatsoever, the Member shall:
12.4.1 Cease to identify himself/herself as a Member.
Section 13 – Disposition of Terminated or Non-Maintained Membership
13.1 Abandonment: When a Membership is terminated or not maintained, the Membership is considered abandoned, and the signatory to the Membership Contract shall have no further rights in the Membership. SuperLife may Assign or Dissolve the Membership, pursuant to Code 13.1.1 and Code 13.1.2, the right to operate an SuperLife business in the former Member’s position in the Sponsor Genealogy and Placement Genealogy to another Member, or may remove such position in the Sponsor Genealogy and Placement Genealogy, in its sole discretion. In exercising its prerogative hereunder, SuperLife may elect to employ one of the following methods or any other method permissible by law, and may unilaterally modify and amend the Membership of any affected Member to change their Sponsor and the Sponsor Genealogy and Placement Genealogy as may be necessary to implement such decision:
13.1.1 Sale of Membership. If SuperLife elects to sell the right to operate an SuperLife business in the former Member’s position in the Sponsor Genealogy and Placement Genealogy, the following will be observed:
126.96.36.199 The sale shall be offered in the order of priority imposed by Code 6.5 above.
188.8.131.52 The terms of the sale will be set forth in a written contract executed between SuperLife and the purchaser.
184.108.40.206 The purchasing party shall operate the SuperLife business in the position in the Sponsor Genealogy and Placement Genealogy held by the previous Member.
13.1.2 Dissolution of Membership. If SuperLife so elects, the Sponsor of the former Member in the Sponsor Genealogy and Placement Genealogy may undertake the obligations of the former Member and assume the role of Sponsor for all Members who had been personally or Internationally Sponsored by the former Member.
13.2 No Limitation on SuperLife: SuperLife, however, is in no way limited to any of the above methods of disposition of an SuperLife business and may exercise complete discretion as to methods and/or timing of disposition.
RULES & REGULATIONS
For long term stability and profitability of your SuperLife business, we are pleased to announce that with effect from April 01, 2003, SuperLife is implementing the following Business Support Materials (BSM)/Events Policy. We urge that all SuperLife Members understand and observe both the letter and spirit of the policy in addition to the SuperLife Rules of Conduct.
Please note that the policy will be incorporated in the SuperLife Rules of Conduct section of Business Manual.
BUSINESS SUPPORT MATERIALS (BSM) / EVENTS POLICY
The fundamental business of SuperLife & its Members is to sell products and services and provide a legitimate business opportunity. In building the business, SuperLife recognizes that responsible and appropriate Business Support Materials (BSM) and Events may assist in providing valuable training and motivation. However, BSM and Events unless properly managed, can become a source of controversy and have a negative impact on SuperLife’s reputation as a respected corporate citizen.
The SuperLife business in Malaysia is licensed under the Direct Sales Act 1993. SuperLife must comply with the laws plus the terms and conditions indicated in our Direct Sales License. Members are authorized by SuperLife to operate under the umbrella of the Direct Sales License issued to SuperLife. The business of Members is so associated and intertwined with that of SuperLife Malaysia that involvement in any uncontrolled and unregulated activities by Members may be prejudicial to and could expose SuperLife’s license to risk. Any form of rewards or benefits built into sale or promotion of BSM/Events may be regarded by the Authorities that such production, dissemination, sale and promotion of these BSM/Events are themselves some form of unlicensed direct sales business conducted by individuals, group of Members or third party incorporated companies. This is a grave risk, as SuperLife may be perceived as being directly involved. SuperLife may be seen as encouraging, aiding and abetting such BSM. Aiding and abetting the breach of a criminal provision such as one contained in the Direct Sales Act 1993 is itself a criminal wrong. In addition to potential criminal exposure, SuperLife’s licence could be put at risk as well as its good reputation earned over the past years.
In light of the foregoing, a BSM/Events Policy is therefore necessary to protect the long-term stability of SuperLife & its Members as well as maintain and foster the excellent reputation of SuperLife’s and its Members as responsible business operators. As such, BSM/Events will be allowed under SuperLife’s guidelines.
Definition of Business Support Materials (BSM)
For purposes of this Policy, Business Support Materials (BSM) shall mean those products and services which are intended to support and assist the marketing and sale of SuperLife’s products and services as well as the SuperLife business opportunity, including but not limited to:
Books, magazines, catalogues, newspapers, newsletters or any forms of printed materials.
Tapes, CDs, Wav, MP3 or any other form of audible materials.
Video cassettes, VCDs, DVDs or any other form of visual materials.
Websites, Web pages, Standing Order Forms or any other multimedia form of materials.
Statement of Requirements
The following general standards will apply:
1. All sales and purchases of BSM (including hereafter event tickets) must be strictly voluntary. No sales pressure or coercion whatsoever may be used to compel or convince a Member to buy or sell BSM. For the avoidance of any doubt, no Member may be offered or a Member cannot be burdened or obligated to purchase BSM consisting of which may include but not limited to series of BSM, services or products or any combination thereof of any third party packaged, bundled, combined with or tagged to any of such BSM. Members may not be offered BSM that are packaged together with products and/or services. There must be a written statement provided to each Member that is in a form satisfactory to SuperLife that indicates that the purchase of BSM is voluntary and that if for any reason the Member is not satisfied he or she can receive a full refund.
2. A Member cannot be placed at any disadvantage by an upline or downline as a result of not selling and/or purchasing BSM.
3. Members shall not receive any compensation, incentives or benefits for sale of BSM.
4. Members may sell BSM only at cost and its pricing must be clearly stated. There should be no profiteering from the sale of any BSM. Members can always provide BSM for free. BSM pricing must therefore adhere to this but not exceed the respective pricing stated below:
a) Tapes or cassettes – USD 10 per piece.
b) CDs or VCDs – USD 10 per disc.
b) DVDs – USD 10 per disc.
c) Books – recommended retail price.
d) Weekly meetings – USD 20 per day per person.
e) Rallies / Seminars (6 hours or less) – USD 20 per day per person.
f) Seminars (more than 6 hours) – USD 100 per day per person (excluding food and lodging at cost).
Note: All prices above are exclusive of VAT. The above pricing policy shall be subject to review or amendment as deemed appropriate by SuperLife Malaysia.
5. Contents of BSM must be truthful and fair and not contain any income claims, product claims nor religious and political elements. The Company has the right to review any BSM offered by an Member for sale (or free) to ensure compliance with this Policy.
6. Members cannot receive any benefits from third party produced BSM.
7. No SuperLife trademark, trade name or logo may be used on any BSM, including third party BSM, without prior written permission of SuperLife.
8. Members may not promote or sell events tickets/BSM offered by third parties who fail to comply with this Policy and the SuperLife Code of Conduct.
Events, Rallies and Meetings
With respect to events, rallies and meetings (“events”), in addition to the foregoing standards, the following additional standards apply.
1. a) Members’ planning or intending to hold an event or outsource such an event must before it is promoted to the Member organization notify SuperLife Malaysia at least 3 weeks in advance by completing and submitting the standard event notification form to SuperLife Malaysia.
b) Members speaking at, organizing and/or promoting events shall comply with and where presenters are invited to speak, provide all presenters with a copy of the “Rules Governing Presentation Content at Meetings Designed to Support the SuperLife Business (Presentation Rules)” and shall ensure that all presenters comply with the same. Click here to download the “Presentation Rules”.
2. No profit may be earned from sale of tickets to these events.
3. Following the conclusion of the event, a summary of account substantiating no profit was earned must be submitted to SuperLife Malaysia upon request.
4. In the event SuperLife cannot identify the Member who is responsible for the meeting, all Super in the line of sponsorship may be held accountable.
5. Costs such as per diems and travel expenses paid to guest speakers should be in compliance with SuperLife’s published guidelines.
6. Cross-group supply of tickets / passes to Member-organized events is strictly prohibited. Leaders are to ensure event promotion, if any, should strictly be within their own organization and no cross-group promotion of events unless with the written consent of upline.
7. No solicitation or inducement to any Member of other groups to plug-in.
8. Organization identity at SuperLife Sponsored Meetings and publications is not allowed.
Rules Governing Presentation Content at Meetings Designed to Support the SuperLife Business (“Presentation Rules”)
To protect both the Member’s and SuperLife’s reputations and so as to avoid unwanted and inappropriate remarks, assertions and statements made in the course of a presentation that could give rise to issues, disharmony and expose SuperLife to unnecessary and undue scrutiny, the following Presentation Rules will have to be adhered to at all SuperLife business related events.
The content of the presentations must include or support the promotion of the retailing of SuperLife products and services, and must otherwise be in accordance with the following:
Members shall not:
1. exaggerate income representations by relating it to or incorporating it with other income and suggesting that it is the result of building the SuperLife business
2. substitute group or non-SuperLife organizational identity for the SuperLife business. The SuperLife business must always be clearly identified without any ambiguity to the participants during the course of the presentation
3. advocate, imply or give the impression that success can be achieved through promoting personal consumption with no requirement to sell or promote inappropriate product usage and/or claims
4. promote one’s Sponsor Genealogy or Placement Genealogy, affiliation or group in any manner that will give rise to or likely to give rise to resentment by or cause any detriment to others
5. misrepresent whether directly or indirectly and by whatever means the relationship of the Member to SuperLife, for example, suggesting or implying that SuperLife is “just a supplier,” or that the Member represents a business opportunity of which “SuperLife is a part”, or that the Member “outsourcers” administrative support to SuperLife, etc.
6. promote any other business opportunity other than the SuperLife Business or solicit any participants to attend meetings for the purpose of presenting another business opportunity at any future date
7. use the stage as a platform to promote or advocate religious, political and/or personal social beliefs
Personal reflections on the following are not appropriate:
1. preferences regarding specific political views, parties, candidates or elected officials
2. social and cultural issues
3. Discussions from a business stage must only relate to ethics and positive attitudes that will assist and encourage the Member’s and SuperLife’s products, services and business.
4. Income representations, whether direct or implied, must reflect a realistic income potential from participation in the SuperLife Sales and Marketing Plan.
5. Participation in a BSM / Events must always be positioned as an optional aspect of supporting the building of an SuperLife Business.
Consequences of non-compliance
If a Member violates the BSM/Event Policy, a written letter demanding the Member to cease and desist within a time period will be issued.
Those who fail to comply or who have shown a total disregard for the policy as evidenced by repeated violations may be subject to one or more of the following actions:
a) Elimination from all awards/rewards.
b) Non-invitation to award trips.
c) Suspension of business activities (Including bonuses held in escrow).
e) Termination of Membership.
Amendment of Policy
This policy will be reviewed and possibly amended from time to time to always ensure SuperLife Malaysia’s best efforts to remain compliant with the Direct Sales Act and the conditions imposed upon our License Renewal and to meet the diverse and changing needs of SuperLife Malaysia and its Member organization.
In case of any disrepute between the translated version and the English version, the English version shall prevail as a basis for interpretation of the original intention.
The SuperLife Code of Conduct are established to uphold essential standards of behavior to support and preserve the benefits of the SuperLife Sales & Marketing Plan equitably for all Members.
1. Why is exporting/importing or selling of SuperLife products from your country stockist to any other country or vice versa prohibited?
The prohibition is essential for the following reasons:
a) To provide a fair business opportunity for all SuperLife Members and to uphold fair trade in the business.
b) To protect the SuperLife business and reputation.
c) Such action could result in product display in retail outlets, the violation of Section 4.3, which could carry serious consequences for the Member who violates this rule.
d) Restriction by regulations on packaging, labelling, ingredient content and formulation.
e) Customs and excise duties and other related laws.
f) Product liability.
g) Tradename and trademark protection.
h) The requirement for product registration to legally retail the product in the country.
i) Literature content or language requirements.
2. Can I ship, supply or retail SuperLife products purchased in one country to another in view that they are operated under my Sponsor Genealogy or Placement Genealogy?
Retailing SuperLife products in such countries, whether directly or indirectly, constitutes cross border activities which is strictly prohibited, and is in violation of the SuperLife Code of Conduct. Therefore, all SuperLife Members can only order and supply/retail the products in their own countries of operation.
3. What should I do if my customers want to buy certain products in bulk?
You are advised to be vigilant in knowing your customers as well as your downlines’ retailing activities as such noncompliance may implicate and impact you.
4. Where can I learn more about this rule?
Kindly refer to Section 4.3 and Section 4.16 of the SuperLife Code of Conduct in the SuperLife.
Principles & Etiquette of Using Social Media
People like to do business with people they know, like and trust. That has always been the case, and we believe that social media is so exciting for the direct selling industry – and for you – because of its power to help others get to know, like, and trust SuperLife and its Members.
Social media can benefit you and your SuperLife business in a number of ways, including:
- reconnecting with friends, colleagues, and customers
- making existing relationships stronger
- providing timely product information and customer support
- inspiring people to learn more about the business opportunity
SuperLife is committed to using social media to increase brand awareness, favorability, purchase intent and loyalty, and to drive customers and prospective Members to the business. We ask you to make a commitment also – to use social media in a way that is relevant, responsible, and honest. To help you do that, we have come up with a list of guiding principles and etiquette:
Keep it Simple and Positive
People like to do business with positive people. Share good news and make an effort to bring a smile to people every day. Always be sure to avoid arguments and other negative conversations. You’re more likely to achieve positive results from your social media efforts when you keep it positive.
Find a Good Mix
People don’t appreciate being bombarded with “join my business” and “buy from me” posts, nor do they like an overabundance of messages describing the intimate details of your personal life. Maintain a balance between business and personal in your messaging efforts.
Social Media Doesn’t Replace the Real You
Don’t forget to meet people in real life too! Don’t let social media replace face-to-face relationship building. The importance of personal meetings and phone calls – live, one-on-one interactions – are invaluable.
Not only is it in poor taste to provide a link to your personal retail website on a public discussion board, forum, or other public places on the Internet, but it could put you at odds with the SuperLife Code of Conduct regarding soliciting and advertising. It could also be a violation of the website terms and conditions.
Be truthful and accurate at all times. What is said online generally stays there and can spread quickly and widely through links or copying. Misleading others or making false claims jeopardizes your – and SuperLife’s – reputation. If you plan to talk about your business, be open about the fact that it is an SuperLife business.
Be Relevant and Credible
If you want to become a trusted source of information on a topic to help build your business, combine your personal comments and stories with meaningful advice, tips, or articles that others would care about. Be sure to offer simple, sound, and accurate advice that helps you establish your credibility and earn your readers’ trust.
Always remember that others online are free to speak the truth as they have experienced it. The best way to change a person’s perception is through actions, not words. Show them that SuperLife Members are their friends, neighbors, and community members by acting as such.
Abide by the SuperLife Code of Conduct
The Code of Conduct are designed to help you represent your business, and SuperLife, in the best possible light. Be sure you are aware of, and adhere to, the Code of Conduct in order to get the most benefit from your online marketing efforts.
Adhering to the following will help assure you’re in compliance with the Rules:
1. Brand Images and Logos
Using SuperLife’s logos or product images in your social media presence is not allowed without authorization from the company.
2. Naming Your Page: Use of Trademarks and Trade Names
SuperLife will not allow the use of its trademarks or trade names as profile names or page names. Use your own name, as people are more likely to remember your name than one you’ve created.
3. Soliciting for Customers or Members
Soliciting is allowed only in a closed environment (i.e. only your friends or followers can see your posts) and is not permitted in open or public forums.
4. Privacy Settings
Many social media sites allow you to manage your privacy settings to control who can see your photos, profile and updates, and who can follow you. SuperLife recommends that you manage your privacy settings so only your friends, family, and colleagues can view your updates. When participating in open forums where privacy settings are not available or utilized, following the Code of Conduct will help protect SuperLife’s reputation and yours.
5. Business and Product Claims
Business and product claims must be accurate and substantiated. It is recommended that only business and product information authored by SuperLife be utilized. Stick with the facts that you CAN say, rather than going beyond the rules, which can compromise both your business and SuperLife as a company.
Any videos produced by people or entities other than SuperLife must be reviewed and authorized by SuperLife prior to being used for your SuperLife business in a social media environment.
Prospecting for Customers
It’s important to offer SuperLife products in the right way. You should never offer products as a general status update – prospecting for customers must be done in a closed environment to ensure compliance with SuperLife’s advertising rules. If someone on a social media site asks how to buy a product, send him a direct message so you can follow up effectively.
Prospecting for Members
The SuperLife Business Opportunity can make a difference in people’s lives. But when you share online, it’s important to do so the right way to avoid alienating your contacts. Here are some tips to keep in mind when prospecting online:
1. When talking about the business opportunity in general online, look for ways to share without hard selling. Remember, misrepresentations of income and rewards are not allowed. Avoid posts like “Need extra money? You can earn USD 1000 a week or more with SuperLife. Let me show you a system that works!”
2. It’s important to remember that this is “social” media, and people will not appreciate being bombarded with “join the business” posts as your status updates.
3. If you choose to solicit the business opportunity, this must be done in a closed environment – meaning the only ones that can see your posts are your friends or followers.
4. If someone asks about your business on a social network, and everyone can see the context in which you make your comment, you can respond to questions about your business if you are in a closed environment.
5. Some sites do not always allow people to see the full context of a conversation. In this case, you’re often better off sending the person that has asked about your business a direct message or email that only that person can see. (This helps protect you from being considered a “spammer” by those who don’t understand the context of your post.)
Price Undercutting and Cross Group Supply
Selling is an integral part to creating a successful SuperLife business. However, to sell ethically means conducting business with your uplines, downlines, customers and company with integrity and in accordance with the SuperLife Code of Conduct. This builds trust, confidence and respect among all and ensure our continued growth.
As a leader in your organisation, you are personally responsible to ensure ethical business conduct is taught and used in your organisation. The Company would not hesitate to effect stern action on any Member for noncompliance to the SuperLife Code of Conduct and who conduct their business in a manner that jeopardises other Members.
No Cross-Group Supply of Product
Members are prohibited from selling or supplying products to Members in another Sponsor Genealogy or Placement Genealogy. This is referred to as “cross group supply”. Such practice tantamount to “stealing” because it deprives that Line of Sponsorship and Binary of Sponsorship of their rightful PP.
The Code B-1 states that:
“No Distributor shall engage in cross group buying or supplying. “Cross group buying and supplying” occurs when a Distributor supplies SuperLife distributed products and/or services to another Distributor who is not within his/her Line of Sponsorship.
A Distributor in one Line of Sponsorship must only buy SuperLife products and services and SuperLife literature supplies directly from his/her Sponsor up to his/her upline Direct Distributor or SuperLife.
A Distributor must not supply SuperLife products and services to another Distributor who is not in his/her Line of Sponsorship.”
If there is an intention to give SuperLife products as a gift to someone who is a current Member of another Line of Sponsorship and Binary of Sponsorship, such gift or product should be ordered from the recipient’s Line of Sponsorship. This will ensure PP is accorded to the correct Line of Sponsorship and Binary of Sponsorship for proper computation of bonuses as well as qualification. Taking back products to evade corrective action, amount to interference with the Line of Sponsorship and Binary of Sponsorship. It would also jeopardize the relationship between the Company and its customers/Members.
No Price Undercutting
A Member is entitled to earn retail profits for the personalized services that you render to your customers and because retail profits are part of the SuperLife reward program. Price undercutting is defined as selling at a price below the customer or Member price as recommended by SuperLife.
Price undercutting not only deprives you of rightful reward, but also deprives others of equal opportunity to build their SuperLife business. Furthermore, it devalues our products, giving our customers a lower perceived value or price of these products. Such unethical conduct will not help you establish a long-term and profitable business.
Consequences of Non-Compliance
The Company views such practices seriously as it jeopardizes the livelihood of other Members. We will not hesitate to impose strong corrective actions to protect the interest of all Members.
We seek your cooperation to report any such incidences via e-mail to [email protected], and to provide the company with the evidence of such misconduct.
Intellectual Property Rights
This policy is published by SuperLife World Sdn Bhd and the license is under Copyright SuperLife.
SuperLife owns and manages SuperLife’s intellectual property rights and other associated intellectual property, which include but not limited to, STC30 and SA15.
Members may share/retweet/repost links from SuperLife Malaysia website and SuperLife official social media accounts in closed/private network for current customers and Members in the same LOS only.
- Members may not modify the content of product or claims by SuperLife for any use, either for sharing or commercial purpose.
- Members may use SuperLife’s Copyright, Trade name, Trademark in accordance with Trade Mark Law and SuperLife Business Conduct & Rules.
- Members are not allowed to use any of Trademark in domain name or URL or account name in social media.
Company may make changes to this Section from time to time. Please keep abreast with the update to ensure you are in compliance with our Policy.
3. Intellectual Property Infringement
SuperLife respects the intellectual property of others and we ask our Members to do the same, in accordance with the Trade Mark Law and SuperLife Business Conduct & Rules.
Key Points to Member’s Use of Third Parties’ Intellectual Property
• Members should not use SuperLife’s or SuperLife affiliate’s trademarks, copyrights, or other intellectual property without prior written authorization from SuperLife.
• Members should understand the importance of proper clearance and use of third party intellectual property.
• Members should comply with SuperLife’s Rules of Conduct relating to use of third party intellectual property, as part of compliance with all local laws and regulations.
• Members should not record (audio or video) SuperLife meetings or functions without prior written authorization from SuperLife.
• Without appropriate licenses, Members should not use the trademarks, copyright, or other intellectual property of third parties in connection with their SuperLife business.
• Without appropriate licenses, videos should not be uploaded to the internet or distributed by e-mail.